Refund policy
Shipping & Delivery Policy
Shipping Partners
We ship through reputed courier partners such as DTDC, Delhivery, and others available at checkout. On special requests and for remote locations, we may use India Post EMS Speed Post. EMS requests cannot be guaranteed as post offices may reject fragile or non-compliant shipments.
Shipping Timelines
- Same-day shipping for orders placed before 12 PM, Monday to Saturday.
- Orders placed after cutoff, on Sundays, or public holidays will be shipped the next working day.
- Expected delivery time is 2–5 business days depending on location.
- Same-day delivery in select areas may be possible between 3 PM – 10 PM.
There may occasionally be dispatch delays of 1–2 days due to courier delays, truck unavailability, weather, or unexpected operational issues. Happie Wonders is not liable for delays caused by courier operations or circumstances beyond our control.
Unboxing Video Requirement
To process any claims for replacements, refunds, or repairs, customers must provide a proper unboxing video conforming to the following rules:
- The video must show the completely sealed outer shipping box we sent before you begin opening it.
- Keep the required Duracell batteries for the remote control ready before starting the video.
- The unboxing video must be taken continuously in a single shot with absolutely no cuts, pauses, or editing.
- The camera must continuously capture the unboxing, inserting the batteries into the remote controller, and testing the RC Car to show it running in working condition.
- No return, replacement, refund, or warranty claim will be verified or approved without this proper, continuous unboxing video.
Damaged or Tampered Deliveries
If the package appears damaged or tampered, do not accept it. Immediately contact our customer support with your Order ID and evidence.
Invoice Policy
All shipments include a tax invoice as per Indian regulations, including for gifts.
Warranty & Guarantee
All Happie Wonders products carry a standard warranty against manufacturing defects unless otherwise stated on the product page.
- Notify us within 7 days of receiving the item.
- Share relevant images/videos with your complaint.
- Upon verification, we will offer free repair/replacement or 100% refund if the item is unavailable.
- Replaced product will be delivered within 7 days.
Warranty exclusions include misuse, accidental damage, soldered or modified items, static discharge, or negligence.
Wear & Tear Policy
Issues caused by normal usage, wear and tear, or aging of components are not covered under warranty.
- Scratches, dents, or faded paint
- Worn-out tires, gears, shafts, bearings, motors, or servos
- Damage caused by long-term usage
- Battery degradation over time
- Loose screws, connectors, or cosmetic damage from regular handling
Happie Wonders may offer paid replacement parts, repair support, and guidance.
Returns & Replacements
Return Conditions
- Return must be initiated within 7 days of delivery.
- Item must be unused, in original condition, with original packaging and invoice.
- An RMA number will be provided after verification.
Return Process
- Raise a return ticket via the Support page.
- Share photos and unboxing video of the item.
- After verification, we will provide an RMA number.
- Pack the item carefully. Do not write on the product box.
- Ship it back to us.
Return shipping is the customer’s responsibility. We will reimburse the return shipping cost once the issue is confirmed. If ₹50 shipping was charged during dispatch, we will reimburse ₹100 for return shipment as compensation after verification.
Non-Returnable Items
For hygiene, safety, and collectible-value reasons, the following products are non-returnable and non-refundable:
- Wearable masks:Masks cannot be returned or exchanged once the package has been opened, worn, tried on, or placed on any person's head. This restriction applies for hygiene and safety reasons.
- Hot Wheels and other die-cast collectibles: These products cannot be returned for a change of mind, minor packaging imperfections, card bends, paint variations, or dissatisfaction with the collectible condition. Please review the product images and details carefully before ordering.
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If the Item Arrives Defective
- Notify us within 48 hours of delivery.
- Share a clear unboxing video and product photos.
- After verification, we will provide a replacement or store credit if confirmed.
Minor cosmetic marks on spare parts do not qualify as defects.
Cash on Delivery (COD) Orders
COD Advance Payment
To reduce fraudulent orders and unnecessary return-to-origin (RTO) shipments, all Cash on Delivery (COD) orders require a non-refundable advance payment of 30% of the order value at the time of purchase.
Cancellation Before Shipment
Customers may request cancellation of a COD order before it has been shipped. In such cases, the refund amount will be processed after deducting any applicable payment gateway charges, if any.
Cancellation After Shipment
Once a COD order has been shipped, cancellation is not permitted.
If the customer refuses delivery, remains unavailable for delivery attempts, provides an incorrect address, or otherwise causes the shipment to be returned to us, the following charges will be deducted from the refund:
- 8% COD processing fee (non-refundable)
- Forward shipping charges
- Return (RTO) shipping charges
- Packaging and handling charges
- Payment gateway charges (where applicable)
After deducting the above charges, the remaining portion of the advance payment, if any, will be refunded to the original payment method.
Order Cancellations
- Cancellation requests must be made by email only before order status moves to Processing.
- Orders in Pending or Payment Verification status can be cancelled.
- Packed or shipped orders cannot be cancelled.
- Cancellation may incur a 5% payment gateway fee.
Rejected or Refused Shipments
If a shipment is rejected or refused after dispatch, deductions may apply from the refund amount.
- Packing and material charges
- Forward and return shipping charges
- 5% PayU payment gateway fee
- Any transit damage or theft loss during return
- Operational handling fee up to ₹2000 depending on the product
- Business loss compensation up to 10% of product value for intentional rejection or change of mind
Refund Policy
- If the product cannot be repaired or replaced, we offer a 100% refund.
- Refunds are issued once we receive and verify the returned product.
- Approved refunds for defective items will be credited to the original payment method within 7 business days.
Limits of Responsibility
Happie Wonders is not responsible for:
- Improper use, modification, or incorrect installation of products.
- Polarity or voltage issues in electrical components.
- Damage from user error or neglect.